Communications technology strategy for a global maritime company

Align quality, costs, and service level across all locations and meet future business requirements with a payback time on investment of less than two years

The client’s problem

A maritime company with a global presence across more than 50 locations faced a highly fragmented and old legacy communications technology setup as a result of several acquisitions over the past years. As the communications technology platform served as a key business enabler for ”economies of skills” the company needed to ensure that the communications technology platform could meet future business requirements while staying cost efficient. The client’s key issue was to identify where and how to invest in a new setup to sustain cost efficient.

Our approach

Oleto Associates was hired to deliver a clear recommendation on the most adequate communications technology platform. The first part comprised getting a better understanding of the existing communications technology setup in terms of topology, architecture, requirements, locations, quality, and cost structure. Interviews and surveys brought about, which future business requirements should dictate the future communications technology platform and which locations were to be aligned with this. In the second part, different scenarios of new investments across all locations were developed, assessed, selected, and recommended to the client. Based on the recommendation the third part included a technology implementation plan containing a detailed RFP and procurement process.

Value delivered

The project outcome helped the company align quality, costs, and service level across all locations and meet future business requirements with a payback time on investment of less than two years.